April 26, 2010
I’ve identified six critical skills, that serve me well in my coaching and consulting. In fact, I think these may be all the skills that I need.
But check me on this. Comment on this blog with what you think might be missing or wrong.
1. Listening (and looking, and listening)
Listening is an active process. It’s not summarily waiting until the other speaker is done, so that you can respond! At best, it includes offering some feedback, that allows you to test whether you’ve understood. And the other modes — looking and listening — are just as active. As a photographer, I have to constantly ask myself, “What’s visually interesting her”, and, “What am I seeking?”
2. Asking great questions
Lots of questions come from a wrong place — trying to show off, or make the speaker wrong, or some such. Great questions illuminate, open up a deeper dialog, expose important issues. They may also show some bias or committment, but they are not argumentative debating points.
3. Giving and receiving feedback
The most helpful feedback is offered with understanding and compassion. It may be as simple as, “I see you doing this, and wonder why you feel you need to?”. Feedback to you is best received as helpful advice — not as criticism. It’s coaching, editing, insight that can refine, sharpen, augment.
4. Design thinking
A good design is an economical, functional, beautiful solution to a well-understood problem. It may be an elegant bridge that supports many cars, or a simple tool to cleanly cut pieces of pie. A design may be a process, an interaction, or may be embodied in an object. Design thinking is focused on creating such full solutions, rather than makeshift steps that appear to solve an immediate problem.
5. Feeling and showing empathy and respect
Conflict can be constructive, if we see those who differ from us as helpful messengers of new points of view. Even if those points of view seem to us completely wrong, perhaps even counter to our core values, an empathetic and respectful relationship leads us to seek understanding, welcome deep sharing.
6. Integrity, including being able to say “I don’t know”
Truth telling is becoming increasingly rare these days, but it still matters. And one of the most important truths — especially in business situations, is that we don’t know the answer. Why not just say so?