On being a consultant
November 26, 2010
I was asked about making the transition from practitioner to consultant, and offer the following advice:
- You don’t have to have answers, and certainly don’t have to have them right up front!
- Ask insightful questions, listen, listen more.
- Let the clients voice what they need, the visions they carry, the kinds of support that will help them make needed changes.
- More change will happen when they name it themselves. And when the client’s management sees that real change follows your visits, you’ll be a hero.
Yes — you may have lots of information, may see things very quickly, and could impress people by coming in swinging. In the long run, this works against you.