November 12, 2012
“Hurry up and finish speaking, so I can tell you why you’re wrong!”
Have you ever found yourself thinking such a thought, instead of really trying to grasp what truth might be said? Of course, such impatient waiting is not true listening, and rarely serves us well. It leaves us poised for a fight, rather than ready for insight, understanding, and growth.
Listening is a critical skill in all of our lives. In business we’re concerned with management, supervision, marketing, sales — all tasks involving relationships. We need to listen to employees, managers, customers and potential customers, suppliers, stockholders, neighbors — all those who are impacted by our policies and operations.