“Hurry up and finish speaking, so I can tell you why you’re wrong!”

Have you ever found yourself thinking such a thought, instead of really trying to grasp what truth might be said?  Of course, such impatient waiting is not true listening, and rarely serves us well.  It leaves us poised for a fight, rather than ready for insight, understanding, and growth.

Listening is a critical skill in all of our lives.  In business we’re concerned with management, supervision, marketing, sales — all tasks involving relationships.  We need to listen to employees, managers,  customers and potential customers, suppliers, stockholders, neighbors — all those who are impacted by our policies and operations.

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